Refund and Returns Policy for Bliss Balls

At Bliss Balls, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and refund process subject to the following conditions:

Eligibility:

   – To be eligible for a return and refund, your item must be unused, in its original packaging, and in the same condition that you received it.

   – Bliss Balls are food items and are perishable. Food items/perishable goods are exempt from being returned unless they arrive damaged or defective.

Initiating a Return:

   – To initiate a return, please contact our customer service team within 24 hrs of receiving your order.

   – Please provide your order number and details of the item(s) you wish to return.

Return Process:

   – Once your return request is approved, we will provide you with instructions on how to return the item(s).

   – You will be responsible for the cost of return shipping, unless the return is due to an error on our part or the item is damaged or defective.

Refund Process:

   – Upon receipt of the returned item(s), we will inspect them to ensure they meet the eligibility criteria outlined above.

   – If your return is approved, we will process a refund to your original method of payment within 7 days.

   – Shipping charges are non-refundable, unless the return is due to an error on our part or the item is damaged or defective.

Exchanges:

   – If you wish to exchange an item for a different size or flavor, please contact our customer service team to arrange for an exchange.

   – Exchanges are subject to availability. If the desired item is not available, we will issue a refund for the returned item(s).

Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product.

   – We will arrange for a replacement or issue a refund for the damaged or defective item(s) at no additional cost to you.

Non-Returnable Items:

   – Certain items are non-returnable, including gift cards and perishable goods unless they arrive damaged or defective.

Contact Us:

   – If you have any questions or concerns about our refund and returns policy, please contact our customer service team at hello@blissballs.pl

 

We reserve the right to amend this refund and returns policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.